
UX Research
I’ve led large scale UX research programmes for global brands, using a blend of qualitative and quantitative methods to uncover user needs, usability issues and growth opportunities across websites and mobile apps. I connect insights directly to product strategy, ensuring research drives measurable impact.
Experience includes:
200+ moderated usability sessions run annually.
Diverse client base across E-commerce, Travel, Finance, Insurance and B2B SaaS.
Shaping research processes and deliverables to maximise strategic value.
Using research insights to help shape product and experimentation strategy.
UX Design
Creating & Testing a Taxonomy for an Investment Banking Firm
Updating and testing the taxonomy and design of a UK Investment Platforms website navigation, to solve previously identified UX issues and align with user needs.
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Discovery Research For a Global Travel Insurance Provider
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Redesigning a flight details page for the Heathrow Airport website
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Uncovering a best in class sofa experience with JTBD Research
Using Jobs to be Done research to position Oak Furniture Land as a best in class sofa retailer, balancing a reputation for wooden furniture with the quality and value of their sofas.
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It would be great to hear from you. Whether you’ve got a question, want to chat about an upcoming project, or just fancy talking UX.