Freelance User Experience Specialist with over 10 years experience in UX Research & Design roles.

I help businesses across a wide variety of industries better understand their users goals, needs and pain points to improve digital products and services.

Freelance User Experience Specialist with over 10 years experience in UX Research & Design roles.

I help businesses across a wide variety of industries better understand their users goals, needs and pain points to improve digital products and services.

Freelance User Experience Specialist with over 10 years experience in UX Research & Design roles.

I help businesses across a wide variety of industries better understand their users goals, needs and pain points to improve digital products and services.

SEE MY WORK

My Services

My Services

UX Research

I’ve led large scale UX research programmes for global brands, using a blend of qualitative and quantitative methods to uncover user needs, usability issues and growth opportunities across websites and mobile apps. I connect insights directly to product strategy, ensuring research drives measurable impact.

Experience includes:

200+ moderated usability sessions run annually.

Diverse client base across E-commerce, Travel, Finance, Insurance and B2B SaaS.

Shaping research processes and deliverables to maximise strategic value.

Using research insights to help shape product and experimentation strategy.

UX Design

I have a wealth of experience in creating user-centred designs — from wireframes and user flows to high-fidelity prototypes. My design work spans app launches, website redesigns and experimentation programmes, where ideas are validated through Usability testing and A/B testing to prove business value.

Experience includes:

Creating wireframes & high-fidelity designs in Figma.

Prototyping fully interactive pages and journeys for the purpose of Moderated Usability Testing.

Creating and working with established design systems to create consistent, scalable UI components.

Leveraging design tools to improve design operations and QA standards across teams.

I have a wealth of experience in creating user-centred designs — from wireframes and user flows to high-fidelity prototypes. My design work spans app launches, website redesigns and experimentation programmes, where ideas are validated through Usability testing and A/B testing to prove business value.

Experience includes:

Creating wireframes & high-fidelity designs in Figma.

Prototyping fully interactive pages and journeys for Moderated Usability Testing.

Working with established design systems to create consistent, scalable UI components.

Leveraging design tools to improve design operations and QA standards across teams.

I have a wealth of experience in creating user-centred designs — from wireframes and user flows to high-fidelity prototypes. My design work spans app launches, website redesigns and experimentation programmes, where ideas are validated through Usability testing and A/B testing to prove business value.

Experience includes:

Creating wireframes & high-fidelity designs in Figma.

Prototyping fully interactive pages and journeys for Moderated Usability Testing.

Working with established design systems to create consistent, scalable UI components.

Leveraging design tools to improve design operations and QA standards across teams.

BRANDS I’ve worked with

BRANDS I’ve

worked with

case studies

case studies

Creating & Testing a Taxonomy for an Investment Banking Firm

Updating and testing the taxonomy and design of a UK Investment Platforms website navigation, to solve previously identified UX issues and align with user needs.

View case study

Discovery Research For a Global Travel Insurance Provider

A mixed methodology UX research project aimed at identifying usability issues and friction points for a Travel Insurance brand operating in the UK and Australia.

A mixed methodology UX research project aimed at identifying usability issues and friction points for a Travel Insurance brand operating in the UK and Australia.


A mixed methodology UX research project aimed at identifying usability issues and friction points for a Travel Insurance brand operating in the UK and Australia.


View case study

Redesigning a flight details page for the Heathrow Airport website

Addressing a core user need of minimising pre-flight anxiety by adopting a ‘Door to Gate’ timeline approach when redesigning Heathrow Airports ‘Flight Detail’ pages.

Addressing a core user need of minimising pre-flight anxiety by adopting a ‘Door to Gate’ timeline approach when redesigning Heathrow Airports ‘Flight Detail’ pages.


Addressing a core user need of minimising pre-flight anxiety by adopting a ‘Door to Gate’ timeline approach when redesigning Heathrow Airports ‘Flight Detail’ pages.


View case study

Uncovering a best in class sofa experience with JTBD Research

Using Jobs to be Done research to position Oak Furniture Land as a best in class sofa retailer, balancing a reputation for wooden furniture with the quality and value of their sofas.

View case study

GET IN TOUCH

GET IN TOUCH

It would be great to hear from you. Whether you’ve got a question, want to chat about an upcoming project, or just fancy talking UX.

lytton.andrew@gmail.com | +44 7891 024643

ANDREW LYTTON

lytton.andrew@gmail.com | +44 7891 024643

lytton.andrew@gmail.com

+44 7891 024643

ANDREW LYTTON

lytton.andrew@gmail.com | +44 7891 024643